section 1. Setting the stage for effective communication: the first encounter
Patients as people: standards to guide communication
Cultural diversity: translating awareness into competence
section 2. The nurse-patient relationship: establishing a therapeutic relationship
Interviewing skills: a clinical art and science
Reading nonverbal cues and body language
section 3. Communicating with specific patient groups: anger, anxiety, and difficult communication styles
Life-threatening illness and death
Physical impairments to communication
section 4. Communicating with other health care providers: communicating with peers and other health care providers
Conflict resolution and negotiation skills
section 5. Conclusion: a conclusion and a beginning.
