Managing sport organizations: responsibility for performance

List of illustrations

1. The Sport Management Challenge and the Branded and Licensed Sport Product Industry

Introduction

So you want to work in sport? How's your brand?

Check the stats

Inside look: China's Michael Jordan wants you (to buy his shoes)

Historical perspectives

Defining organizations and management in sport

Understanding management and its relationship to sport

Management as shared responsibility

The new sport management environment

Quality

Innovation

Speed and flexibility

Sustainable growth

Integrity

Applying management theories to the branded and licensed product industry

Influential early ideas

More recent contributions

Epilogue: UA for her

Summary

Management exercise: Linsanity™ (or maybe Linderella™)?

Questions for you to consider

2. Globalization and Ethics and International and Olympic Sport Industry Segments

Introduction

Check the stats

International sport: an overview

Inside look: I go to Rio

The globalization of sport

The organization of the Olympic Movement and other key international sport organizations

Sport organizations pursuing global markets

Social responsibility and ethics

Socially responsible organizations

Two views of social responsibility

Ethical conduct of individuals

The diversity challenge

Guidelines for managing diversity

Epilogue: red, white, and blue - but made in China

Summary

Management exercise: these colors don't run - mercenary athletes?

Questions for you to consider

3. Information Technology (IT) Management and the Sport Media

Introduction

Check the stats

Inside look: ESPN and navigating the multi-platform world

The sport media industry segment

Improved performance through information technology (IT)

Information technology (IT)

Information systems

Organization-wide feedback on performance

Enhanced communication through IT

Product and service innovations through IT

The management challenges of IT

The need to convert data into information

Ensuring information is on "TRAC"

Information overload and poor systems mismanagement

The continuous training challenge

The question of security

Negative consequences of IT growth in sport

Epilogue: tweeting for dollars

Summary

Management exercise: Pro Sports Collectibles

Questions for you to consider

4. Developing Goals and School and Youth Sports

Introduction

Check the stats

Inside look: SSM - the patron saint of prep hockey

Developing effective goals

Specific enough for focus and feedback

Meaningful enough to motivate

Accepted by the participants

Realistic yet challenging

Time-framed

Why goals improve performance

Blueprint for performance

Basis for feedback

Focus attention on the right agenda

Basis for cooperation and teamwork

Criteria for decisions

Problems with goals

Measurability

Stress

Too narrow a focus

Too many goals

Guidelines for creating a goal-based organization

Network

Prioritize among specific goals

Benchmarking: set goals from the outside in

Build in flexibility

Epilogue: vision again, but this time with soccer

Summary

Management exercise: land of the free (except for youth soccer players)

Questions for you to consider

5. Decision Making and the Health and Fitness Industry

Introduction

Check the stats

Inside look: work it out

The health and fitness industry

Decision making in the sport organization

The decision-making process

Six decision steps

The decision maker

Groups and decision making

Advantages and disadvantages of involving others

Levels of involvement in the decision-making process

Groupthink: a potential problem with group decisions

Ethics and decision making

Epilogue: the Walmart of fitness clubs

Summary

Management exercise: teams at Mile High Performance Fitness Clubs

Questions for you to consider

6. Strategic Management and the Sport Facilities Industry

Introduction

Check the stats

Inside look: can a minor league ballpark anchor a downtown renaissance?

Sport facility management

Managing the various types of sport facilities

The role of the sport facility manager

The strategic management approach to planning

Step 1. establishing the organization's direction

Step 2. analyzing the situation - comparing the organization to its environment

Step 3. developing strategy

Step 4. implementing strategy

Step 5. ensuring strategic control

Continuous improvement

Service quality

Summary

Management exercise: hoop hysteria

Questions for you to consider

7. Designing the Organization and the Sport Agency Industry

Introduction

Check the stats

Inside look: knocking on heaven's door

Sport agency defined

Historical influences

Ethics and sport agency

Organizational design and sport agency

The essential elements in organizational design

Traditional models of organizational design

Flexible models of organizational design

Teamwork

Conditions for effective teams

The challenge of converting to team-based work

Teamwork: the bottom line

Epilogue: nice guys finish …

Summary

Management exercise: golfs Mr. 100

Questions for you to consider

8. Motivation and Leadership and Intercollegiate Athletics

Introduction

Check the stats

Inside look: is the BCS "Fiesta" over?

The intercollegiate athletics sport industry segment

Establishment and evolution

Understanding performance motivation

Goal theory

Reinforcement theory

Needs theory

Expectancy theory

Theory into practice: creating a high-performance work environment

Engaging, challenging goals

Training

Performance incentives: creating a stake in achieving success

Involving employees: sharing responsibility for performance

The leadership factor

The psychology of the leader

The power of expectations

Leadership behavior

Leadership and communication

Summary

Management exercise: Pac-10 + 2 + ? = >?

Questions for you to consider

9. Human Resource Management and the Tour Sport Industry

Introduction

Check the stats

Inside look: can Stephen get a job?

The tour sport industry segment

Human resources in sport organizations

The importance of human resource management

Human resource management systems

Human resource planning

Job analysis: assessing current capabilities

Position descriptions

Understanding strategic requirements

Formulating and implementing the human resource management strategy

Staffing

Recruiting new employees

The selection process

Training and development

Selecting the most appropriate instructional approaches

The fundamentals of effective learning

Performance evaluation

Performance evaluation formats

Performance evaluation and equal employment opportunities

Compensation

Base pay

Performance-based pay

Benefits and other non-financial compensation

Employee wellness

Safety and the U.S. government

Alcohol and substance abuse

A wellness approach to employee health

Employee relations

Unions and collective bargaining

Sexual harassment

Americans with Disabilities Act

Family and Medical Leave Act

Summary

Management exercise: you are Stephen Paul

Questions for you to consider

10. Managing Change and the Professional League Sport Industry

Introduction

Check the stats

Inside look: America's game

The challenge of change in professional sports

Professional league sports: an overview

Understanding change in sport organizations

Categories of change in professional sport

The domino effect of change

Identifying the change

Developing the vision

Force field analysis

Implementing the change process

Stage 1. unfreezing - reducing the resistance to change

Stage 2. the actual change

Stage 3. refreezing/re-architecting

Managing continuous change

The "calm waters" versus "white-water rapids" metaphors

Thriving on chaos: the innovative organization

The learning organization

Epilogue: MLS International

Summary

Management exercise: Goodell to great

Questions for you to consider

References

Index