Effect of internet expertise on offline expectations / Lawrence O. Hamer, Linda F. Alwitt
Ownership sentiments towards the customer care function in e-business situations / Roger Bennett
Spreadsheet modeling for the classroom: the value of position on the web page / Michael M. Pearson, Caroline M. Fisher, Lee Mundell, John W. Barnes
Sutents' online shopping behavior: a dual-country perspective / Chuck Comegys, M. Louis Brennan
Understanding e-business success in siverse industries: common success factors at Southwest Airlines and Micron Technology / Sharon W. Tabor, Wita Wojtkowski.
