Introduction to healthcare quality management

Machine generated contents note: ch. 1 Focus on Quality

Learning Objectives

Key Words

What Is Quality?

Healthcare Quality

Conclusion

For Discussion

Websites

References

ch. 2 Quality Management Building Blocks

Learning Objectives

Key Words

Quality Management Activities

Case Study

Quality Management Milestones in Industry and Healthcare

External Forces Affecting Healthcare Quality Management

Quality Management Requirements

Conclusion

For Discussion

Websites

References

ch. 3 Measuring Performance

Learning Objectives

Key Words

Measurement in Quality Management

Case Study

Measurement Characteristics

Measurement Categories

Selecting Performance Measures

Constructing Measures

Measures of Clinical Decision-Making

Balanced Scorecard of Measures

Conclusion

For Discussion

Websites

References

ch. 4 Evaluating Performance

Learning Objectives

Key Words

Note continued: Assessment in Quality Management

Display Data

Case Study

Compare Results with Expectations

Determine Need for Action

Conclusion

For Discussion

Websites

Statistical Process Control Resources

References

ch. 5 Continuous Improvement

Learning Objectives

Key Words

Improvement in Quality Management

Case Study

Performance Improvement Steps

Conclusion

For Discussion

Websites

References

ch. 6 Performance Improvement Tools

Learning Objectives

Key Words

Qualitative Improvement Tools

Improvement Project Reports

Conclusion

For Discussion

Websites

References

ch. 7 Improvement Project Teams

Learning Objectives

Key Words

Project Participants

Team Meetings

Team Dynamics

Conclusion

For Discussion

Websites

References

ch. 8 Improving Patient Safety

Learning Objectives

Key Words

Safety in Healthcare

Preventing Mistakes

Measuring Patient Safety

Note continued: Improving Patient Safety

Patient Engagement in Safety

Conclusion

For Discussion

Websites

References

ch. 9 Achieving Reliable Quality and Safety

Learning Objectives

Key Words

Reliable Performance

Applying Reliability Principles

Case Study

Monitoring Performance

Realizing Sustained Improvements

Conclusion

For Discussion

Websites

References

ch. 10 Managing the Use of Healthcare Resources

Learning Objectives

Key Words

Utilization Management

Denning Appropriate Services

Measurement and Assessment

Utilization Improvement

Discharge Planning

Case Study

Utilization Management Structure

Conclusion

For Discussion

Websites

References

ch. 11 Managing Quality in Population Health Care

Learning Objectives

Key Words

Provider Involvement in Population Health Care

Provider Strategies for Population Health Care

Case Study

Note continued: Quality Management in Population Health Care

Case Study

Conclusion

For Discussion

Websites

References

ch. 12 Organizing for Quality

Learning Objectives

Key Words

Quality Management System

Quality Management Plan

A Hospitable Environment

Conclusion

For Discussion

Certification Information for Quality Support Professionals

Websites

References.