The price of government: getting the results we need in an age of permanent fiscal crisis

Getting a grip on the problem

Setting the price of government

Setting the priorities of government : buying results that citizens value (at the price they are willing to pay)

Strategic reviews : divesting to invest

Consolidation : smart mergers

Rightsizing : the right work, the right way, with the right staff

Buying services competitively

Rewarding performance, not good intentions

Smarter customer service : putting customers in the driver's seat

Don't buy mistrust

eliminate it

Using flexibility to get accountability

Make administrative systems allies, not enemies

Smarter work processes : tools from industry

Leadership for a change

Politics : truth, lies, and the campaign for public support.