Chapter 1. Governance and Administration
Administrative Flexibility
Chapter 2. Roles and Responsibilities
Working with the Board and Staff
Chapter 3. Serving the Entire Community
How Location and Demography Affect Funding
Broadening Your Service Base
Chapter 4. The Public Image of the Not-for-Profit
Making Your Not-for-Profit Visible
Chapter 5. The Social Work Professional-Manager and CEO
The Church, Immigration, and the Beginning of Social Services
The Social Services Profession Evolves
Managerial Roles in Social Services
Chapter 6. Programs and Priorities
Creating an Effective Mission Statement
How Changes in Vision Affect Your Mission
Chapter 7. Public Policy and Government Relations
Bridging the Gap between Independence and Advocacy
Essential Steps to Being an Advocate
Advocacy and Politics-Do They Mix?
Chapter 8. Lessons in Leadership
What Makes an Effective Leader?
What Makes Leaders Successful?
Chapter 9. The Board and the CEO
Chapter 10. Raising Money, Managing Budgets, Building Relationships, and Thinking Ahead
Not-for-Profits, Donors, and Funds
Chapter 11. Evaluation, Human Resources, Staff Training, and Development
The CEO, Evaluation, and Human Resources
Responsibilities of the Human Resources Department
Staff Training and Development
Chapter 12. The Age of Technology
The Importance of Technology
Chapter 13. Volunteers and Voluntarism
The Growth of Voluntarism
Relationship between Volunteers and Management
Chapter 14. International Social Welfare and the Role of the University
Not-for-Profits' Increasing International Presence
Universities' Expanding Involvement
Chapter 15. Succession and Retirement
Who I Was and Who I Am Now
The Effects of Retirement on the CEO
